Frequently Asked Questions
Everything you need to know about our sweet treats and delivery.
How long do your baked goods stay fresh?
Our cookies and cakes are baked to order. Most items stay fresh for up to 2 weeks if kept in their original packaging or an airtight container in a cool, dry place.
Do you offer nationwide shipping?
Yes! We ship our treats across the entire country. All items are carefully packaged with protective cushioning to ensure they arrive in perfect condition.
Can I track my order once it has been sent?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress.
Do you cater to specific dietary requirements?
We offer a range of vegan and gluten-free options. However, please note that our kitchen handles nuts, dairy, and wheat, so we cannot guarantee a 100% allergen-free environment.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours with a photo and we will resolve it immediately.
Can I add a personalized message to my gift?
Yes, you can add a custom handwritten note at checkout. We will include it inside the box so your recipient knows exactly who the sweet surprise is from.