Returns & Exchanges

Due to the perishable nature of our hand-baked goods, we are unable to accept returns; however, we are committed to ensuring you are delighted with your order. If your treats arrive damaged or do not meet our quality standards, please follow our resolution process below.

Return Process

• 1.
  Contact Our Team

  Send an email to our support desk within 24 hours of receiving your delivery, including your order number and a brief description of the issue.

• 2.
  Provide Photo Evidence

  Attach clear photographs of the packaging and the baked goods so our quality control team can assess the damage or error.

• 3.
  Quality Assessment

  Our bakers will review your claim within 1-2 business days to determine if a replacement or a refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh batch of treats to your address or issue a full refund to your original payment method.